One of the most important aspects of any business climate is communication. Most organizations do not communicate enough, nor do they necessarily communicate the “right” way. This creates frustration, and affects the overall morale and health of an organization. Some experts say that productivity can be improved by a factor of up to 2.5 times merely by changing to more effective communication techniques. Continue reading “Breathe In, Breathe Out Communication”
Over the past few months, Dwyer has embarked on a program in transforming from a reactive organization to a proactive one. What do I mean by that? To be proactive in an organization is to reach out to help or assist, instead of being reactive and waiting for someone to reach out to you.
In reaching out to our customers, we wondered both how they, as well as our own team members, would react. In order to find out, Dwyer hired a third party organization to survey our customers. The intent was to allow customers to provide direct feedback so that our team can discover how they are seen by outside eyes. Our organization has done surveys in the past, but never in such a way where the conversation is recorded and our customer-facing teams listen in (with the permission of each customer). The feedback that we received was incredible. Continue reading “Did You Know?”
Many of you have interviewed for a job and have found that you need to do a “psych profile” to determine if you can be further considered for the job opportunity. This can be an unnerving experience for many, especially if you are not aware of the real purpose in performing this exercise. What are companies really looking for when performing this evaluation? Continue reading “How Great Teams are Created: When Sixteen Personalities Become One”
When asked about getting ahead in today’s organization, I used to tell folks that it takes hard work, dedication, and perseverance. While those tenets certainly hold some truth, individuals that work their way up in a company exhibit a number of qualities that separate themselves from others. Understanding these qualities is exceptionally important to our managers and leaders, as this will allow them to provide better development plans for personal and career improvement for their direct reports. For the company, this allows for a solid foundation in succession planning and workforce stability. Older performance measures also focused on what it means to be competent; but, failed to drive home what it means to be a role model. A role model is the ideal behavior that we all want to strive for in today’s workplace, in order to optimize overall performance. So what exactly are these qualities that allow our employees to rise to the top of today’s organization?