Over the past few months, Dwyer has embarked on a program in transforming from a reactive organization to a proactive one. What do I mean by that? To be proactive in an organization is to reach out to help or assist, instead of being reactive and waiting for someone to reach out to you.
In reaching out to our customers, we wondered both how they, as well as our own team members, would react. In order to find out, Dwyer hired a third party organization to survey our customers. The intent was to allow customers to provide direct feedback so that our team can discover how they are seen by outside eyes. Our organization has done surveys in the past, but never in such a way where the conversation is recorded and our customer-facing teams listen in (with the permission of each customer). The feedback that we received was incredible. Continue reading “Did You Know?”